Providence, Rhode Island

Charles Meyer

CISSP  ·  CompTIA Security+  ·  CAPM  ·  PSM I

Technology professional & historic preservation trainee — bridging nearly two decades of IT experience with a developing focus in archives, cultural heritage, and preservation.

After nearly two decades working at the intersection of technology and the organizations that depend on it, I am in the middle of a deliberate and overdue transition — from IT operations and security into the fields of historic preservation, archives, and cultural heritage information management.

I am not leaving technology behind. I am applying it somewhere that matters more to me — in the stewardship of places, objects, and records that deserve to be cared for with both technical precision and genuine understanding.

A career built across two worlds

My technology career began in 2008, supporting enterprise systems for a campus of approximately 6,000 users at SUNY Plattsburgh. Since then I have worked across healthcare technology, financial services, enterprise SaaS, IoT systems, and industrial environments — always in technically demanding, client-facing roles where depth and communication are equally important.

I hold professional-level security credentials (CISSP, CompTIA Security+) alongside formal project management certifications (CAPM, PSM I). I have been consistently effective in regulated environments — HIPAA, PCI-DSS, financial services compliance — where careful process and clear accountability matter.

The second world is one I have been living in parallel for most of my adult life: blacksmithing, woodworking, historical reenactment, antiques, and a genuine preoccupation with how things were made and why they last. In 2025, I stopped treating these two worlds as separate.

Credentials
  • CISSP — ISC2, 2025
  • CompTIA Security+, 2025
  • CAPM — PMI, 2025
  • PSM I — Scrum.org, 2017
  • Historic Trades Specialist — Newport Restoration Foundation, 2025
  • BS, Information Technology — SUNY Plattsburgh

Where the transition is headed

Completed 2025
Historic Trades Specialist Program — Newport Restoration Foundation

A three-month intensive in traditional building methods, historic materials, and preservation craft techniques at one of New England's leading historic preservation organizations. The program covers hands-on trades practice in the context of actual historic properties, with emphasis on period-appropriate methods, material conservation, and preservation standards.

The Newport Restoration Foundation stewards one of the largest portfolios of Colonial-era structures in the United States. Training with them is not an introduction to the field — it is an immersion in its highest standards.

The professional direction developing from this foundation includes: historic preservation coordination, archival and collections management, digital preservation and digitization project work, and cultural heritage information management — particularly in the Providence, Newport, and Boston corridor, which is among the richest concentrations of cultural heritage institutions in the United States.

What I bring that is unusual in this field: most candidates coming into preservation and archival work do not have a decade and a half of enterprise IT behind them. Most IT professionals do not have hands-on preservation trades training. The combination is being built deliberately.

A career across technology sectors

Nearly two decades of technical and operational work across healthcare, financial services, SaaS, IoT, and industrial environments.

Field Operations Supervisor Mauna Kea Technologies 2023 – 2024

Directed field operations for a medical imaging technology company serving clinical clients globally. Responsible for HIPAA-compliant asset management, loaner system logistics, inventory forecasting, and client deployment delivery. Redesigned asset workflows reducing average service turnaround approximately 15%.

Technical Support Engineer Digital Lumens 2022 – 2023

Tier 2/3 support for enterprise IoT lighting networks serving 300+ commercial and industrial stakeholders. Reduced system downtime approximately 15% through root-cause analysis across IoT hardware, network layers, and cloud platforms. Developed self-service training programs that reduced repeat ticket volume approximately 20%.

Technical Support Engineer ReadSpeaker 2018 – 2021

Multi-tier support for a global SaaS text-to-speech platform. Built out network infrastructure from scratch during office relocation, configuring endpoints and VPN management connecting to international headquarters in Sweden. Reduced critical downtime up to 20% through proactive log monitoring and early escalation.

IS Analyst RBS Citizens Group 2012 – 2013

Information security role within a major financial services institution. Monitored and investigated potential threats through automated alerts and manual sweeps; ran vulnerability scans against external sites; refined the IS Application review process by removing redundant categories and improving workflow efficiency.

Technical Support Specialist Meditech 2011 – 2012

Client services support for a healthcare information systems company serving hospital and medical center IT departments. Managed Level 1 support for medical center IS groups, created training materials for incoming technicians, and presented systems and policy to new and existing clients.

Systems Support & Technical Support Engineer Eagle Investment Systems · PTC · Cognius · Kalypso 2013 – 2022

A sequence of technical engineering and solutions roles across financial technology, enterprise software, IP operations, and digital transformation consulting. Consistent responsibilities: Tier 1/2 support escalation, system configuration, compliance-aware operations, and client-facing delivery in regulated and technical environments.

Student Technician & Information Services Intern SUNY Plattsburgh · New York State Police 2008 – 2011

Career foundation: enterprise IT support for approximately 6,000 systems across a multi-building university campus, covering hardware repair, OS installation, virus remediation, and end-user training. Followed by a summer internship in the Information Services division of the New York State Police.

What I bring to the work

Security & Compliance
  • CISSP / Security+
  • GRC Program Execution
  • Risk Assessment
  • HIPAA / PCI-DSS / NIST
  • Vulnerability Assessment
  • Incident Response
IT Operations
  • Systems Administration
  • Network Troubleshooting
  • ServiceNow · Salesforce
  • AWS · Docker · VMware
  • Active Directory
  • Windows Server / Linux
Preservation & Heritage
  • Historic Trades Practice
  • Traditional Building Methods
  • Material Conservation
  • Archival Research
  • Cultural Heritage Informatics
  • Digital Preservation
Project Management
  • CAPM / PMI Framework
  • PSM I / Agile / Scrum
  • Stakeholder Communication
  • Cross-functional Collaboration
  • Process Improvement
Client & Delivery
  • Tier 2/3 Technical Support
  • Client Training & Enablement
  • SLA Management
  • Documentation
  • Regulated Environments

Get in touch

I welcome conversations with professionals in historic preservation, archives, cultural heritage, and institutional information management — as well as introductions through the technology and healthcare IT networks I have been part of for nearly two decades.